This site and its contents, including the placing of any order at iBox UK Ltd,
indicates your acceptance of the terms and conditions listed below. Please read
the following policies, terms and conditions before submitting an order to iBox UK Ltd.
These terms and conditions shall supersede all policies published on previous documents,
sales receipts, and emails. iBox UK Ltd reserves the right to make changes
to this site and these terms and conditions at any time without notice.
PRIVACY POLICY
iBox UK Ltd and its staff values your privacy. Your personal information is
for use by iBox UK Ltd staff in order to serve you. This information is kept
on a secure server to protect it from outside parties, and is information used for
the limited purpose of processing your order(s). Information may also be used for
statistical purposes, to improve our web site and services to you, to administer our site,
and to notify you of products or special offers that may be of interest to you.
Your personal information will not be sold or shared with third parties.
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ORDER ACCEPTANCE POLICY
Your emailed receipt of an order confirmation does not signify our acceptance of your order,
nor does it constitute confirmation of our offer to sell. iBox UK Ltd offers products that
may originate overseas and are subject to currency fluctuations, and shipping delays. As a result,
item availability and prices are subject to change at any time, without notice. iBox UK Ltd reserves
the right to limit quantities, and to decline the acceptance of any order for any reason. iBox UK Ltd
reserves the right at any time after receipt of your order, without prior notice to you, to supply less
than the quantity ordered of any item and refund the purchase price for the undelivered items. All orders
placed will be thoroughly researched before shipping, in accordance with the policies set by iBox UK Ltd
Credit and Fraud Avoidance Department. iBox UK Ltd may require additional information and/or verification
before accepting and processing any order.
iBox UK Ltd urges you to confirm your purchase and personal information before submitting any orders.
All orders placed will be thoroughly researched before shipping, in accordance with
the policies set by iBox UK Ltd Credit and Fraud Avoidance Department. iBox UK Ltd
may require additional information and/or verification before accepting and processing
any order.
iBox UK Ltd urges you to confirm your purchase and personal information before
submitting any orders.
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CREDIT CARDS
iBox UK Ltd accepts all major credit cards, and there is no subcharge for
using your credit card to make a purchase. Please be sure to provide the exact billing
address and telephone number as recorded with your credit card issuing bank. We
will ship to an alternate address only if the billing address is on file with your
credit card issuing bank. Incorrect information may cause a delay in the processing
of your order.
All orders are charged to the credit card you indicate at the time of your purchase.
Although 90% of all orders are shipped within 24-48 hours from the time of purchase,
you will also be charged for items on backorder. iBox UK Ltd carries over
500 products and there is always a possibility that an item you requested is not
in stock at the time you make your purchase. In order to track availability of purchased
products, place orders, and expedite the processing of your order in general, your order
must be fully paid at the time you place it.
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ORDER CANCELLATION
Any order submitted through this website, if in stock, will ship immediately and
cannot be cancelled. If the item is not in stock the order may be cancelled within
seven days from the date of purchase at the request of the client by calling 01252 316119 or by sending an email to sales@iboxav.co.uk. Charge backs from
credit card issuing banks are subject to the above policies.
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BACKORDERS
iBox UK Ltd will accept orders for out of stock items. If an item in your
order is not in stock, it will be placed on backorder and shipped to you when it
becomes available. Shipping charges are non-refundable. A backorder may be cancelled
at any time prior to shipping. In stock items cannot be cancelled after order completion.
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RETURN POLICY
All returns are subject to approval after contacting the iBox UK Ltd Customer
Service department at 01252 316119 or by emailing us at sales@iboxav.co.uk.
RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR APPROVAL BY OUR CUSTOMER SERVICE. Our
customer service will send you instructions on where and how to return your purchase
for a refund of its purchase price. Please note that returns that do not include
a Return Authorization Number on the Address Label, will be refused.
Shipping costs are not refundable except for defective items or items sent in error.
Defective items will be exchanged for the same items. Defective returns that are
found to be non-defective are subject to a 15% restocking fee.
DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH
THE PRODUCTS SHIPPED. ITEMS RETURNED WITHOUT THE ORIGINAL MANUFACTURER'S PACKAGING,
OR DAMAGED PACKAGING MAY BE REFUSED OR RETURNED AND WILL BE SUBJECT TO THE RETURN
POSTAGE COST.
All our products are sold with our 30-day guarantee against defects. Defective merchandise
will be replaced at our discretion. There are NO RETURNS on Software.
All non-defective, unopened returns are subject to a 10% restocking fee.
All returns are subject to the following:
Shipping, insurance, and handling charges are not refundable. Returns should be
shipped insured, as iBox UK Ltd assumes no liability for lost or damaged return
shipments. Save your tracking numbers, as they can prove invaluable if your return
is lost in transit to us. Your purchase must be returned with shipping pre-paid.
All products must be in "as-new" condition, in original packaging.
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SHIPPING POLICY
Shipping charges are calculated based on the total weight of all items in your order.
The shipping cost charged at the time of purchase represents an estimate using standard
UK mainland carriage fees, we do not ship outside UK mainland. Requests
for Express Mail Service or special handling will be billed separately based on
published rates plus a small shipping and handling fee.
If a backordered item is cancelled, iBox UK Ltd will refund the difference
in shipping charges from the items shipped and the freight charged.
Shipping charges are non-refundable.
An additional charge of £5.00 will be charged to your credit card for any refused
or returned (as "undeliverable") shipment.
Choosing Overnight or 2-Day Delivery does not mean your order will be delivered
1 or 2 days from the time you place your order. Selecting either of these shipping
options simply means that you will receive your order 1-2 days after your order
has been verified and processed by our Order Processing Department. Every effort
is made to process all orders within 24 hours after receiving an order, but same-day
shipping is not guaranteed. iBox UK Ltd reserves the right to ship packages
"best way" according to the shipper's delivery schedules.
Note: Please keep in mind that our distribution centers do not process or ship orders
on weekends and/or holidays.
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SALES TAX
iBox UK Ltd only charges sales tax on shipments to United Kingdom. You, the
customer, are responsible for any and all unpaid sales taxes.
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SERVICE AND SUPPORT
All requests for technical service and support should be made directly to the manufacturer
in accordance with their terms and conditions. iBox UK Ltd makes no guarantees
of product reliability or compatibility. All compatibility-related questions must
be directed towards the product manufacturer.
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COPYRIGHT
Worldwide copyright laws and treaty provisions protect all materials appearing anywhere
on iBox UK Ltd Internet site. None of these materials may be copied, reproduced,
modified, or distributed in any form or by any other means without the written consent
of iBox UK Ltd. Any unauthorized use of the materials appearing on iBox UK Ltd's
internet site may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties.
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TRADEMARKS & SERVICE MARKS
All trademarks or service marks are property of their respective owners. iBox UK Ltd
is a registered trademarks or service marks of iBox UK Limited.
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DISCLAIMER
iBox UK Ltd makes no representations or warranties, either express or implied,
of any sort with respect to the iBox UK Ltd web sites, materials, their operation,
information, or content. You, the purchaser, agree that iBox UK Ltd, its directors,
officers, employees and/or representatives, shall not be liable for damages arising
from the operation, content, or use of the iBox UK Ltd sites or the products
sold therein. You agree that this limitation of liability is comprehensive and applies
to all damages of any sort, including without limitation direct, indirect, compensatory,
special, incidental, punitive and consequential damages.
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COMPATIBILITY
As iBox UK Ltd is not the manufacturer of any product we sell, we make no
representations, guarantees or warranties of any kind, either expressed or implied,
and assume no liability for any financial loss or damage caused by a product purchased
from us. The sole and exclusive maximum liability to iBox UK Ltd arising from
any products sold on this site shall be the price of the product ordered, if found
liable. In no event shall iBox UK Ltd, its directors, officers, employees
and/or representatives be liable for special, indirect, consequential, or punitive
damages relating to the compatibility of products sold.
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TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error
or error in pricing information received from our suppliers, iBox UK Ltd shall
have the right to refuse or cancel any orders placed for products listed at the
incorrect price without prior notification. iBox UK Ltd shall have the right
to refuse or cancel any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged for the
purchase and the order is cancelled, iBox UK Ltd shall immediately issue a
credit to the credit card account in the amount of the incorrect price.
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